Our customers think our service is something to shout about!
My wife and I moved recently from Dripping Springs to Johnson City. We checked out our options with the “big boys”, even in our home town, and saw an ad on TV about Longhorn Rentals. Thank goodness for seeing that AD!!! We called them and reserved a 24’ truck for several days and were given all the details concerning their polices and requirements for renting from them. I had them repeat the cost for mileage because it was 6 times less than the other guys, which was going to be an incredible difference in our total rental expense.
When we arrived the people were busy but very attentive and they were extremely pleasant. The rental was exactly as it had been described and the truck was freshly washed and ready to go. Best part about renting the truck other than the mileage cost difference was that it had a power lift gate instead of a ramp.
The truck worked great and we moved and then brought the truck back one day early. Again the people at the desk were extremely pleasant and they refunded the difference for returning a day early with out a hitch! We saved several hundred dollars by making that call! I will never go anywhere else but Longhorn Rentals for any rental needs again. They were much better than we had expected and made a very difficult move as good as it could have possibly been. I have told a dozen people about our experience at Longhorn and I will tell dozens more because people need to know about the incredible service that is offered here.
WOW What Great service and what a great van
I showed up at Longhorn rentals to rent a 15 passenger van and was greeted by very nice counter staff. They smiled as I entered and got my van rental taken care of very quickly. When I returned the van it was even easier than picking it. They were a lot less expensive than everywhere else and the van was new and extremely clean. I highly recommend Longhorn rentals to everyone looking for a fast and friendly car rental agency.
June 17, 2009
I have rented from Longhorn for the last 2 1/2 years and each time has been as pleasant as the time before. I have rented trucks, mini vans and cars and each time the process went smoothly, the cost was within reason and the staff always went out of their way to help me. They always had my reservation ready with minimum wait time. Any time I was running late all I had to do is call and they worked with me. I have rented with other companies and this one is by far the best. I wouldn’t go anywhere else.
I tried renting from a larger company but I sat on hold for over half an hour only to be told that the vehicle I needed was not available for the time I needed. Longhorn gave me a quote and reserved my vehicle in under 5 minutes! They were fast and friendly throughout the check in and out process, and the van I rented was very clean. I would wholeheartedly recommend them to anyone looking for an easy and satisfying car rental experience!
Owning a small business can some times seem like too large of a task, and can actually be a bit unbearable at times. In all of the endless interaction with customers and vendors, there is one company that stands out and stands alone. Longhorn Car-Truck Rentals, Inc. has consistently made our business existence markedly more bearable.
Longhorn Car-Truck Rentals, Inc. is a rock solid company with rock solid, old fashioned values. The company's owner ethics and character are revealed in this strong company's daily operation and staff.
Every employee is consistently professional, respectful and extremely caring. The staff puts 200 percent into his responsibilities, ensuring every customer is getting the best possible care and attention. The staff at Longhorn Car-Truck Rentals are most interested in guaranteeing you have your needs met and are completely satisfied. When are we really ever truly satisfied these days in this dog eat dog world, especially now with this harsh economy? Well, we can honestly profess and enthusiastically report that we have always been very satisfied with Longhorn Car-Truck Rentals, Inc. We are happy and satisfied with their reasonable prices, well maintained vehicles, excellent customer attention, and ability to be flexible according to your needs.
Longhorn Car-Truck Rentals' firm commitment to their values has supported our business for over 5 years now. Longhorn Car-Truck Rentals definitely helps to ensure our business runs as smooth as possible, assisting us and serving us with enthusiasm and unfaltering stride. Longhorn Car-Truck Rentals' excellence and contribution to us is, in short, invaluable. We feel comforted and secure to depend on Longhorn Car-Truck Rentals, and whole heartily advise anyone else to do the same.
Our business world would certainly be a far more manageable, profitable and enjoyable place if there were more companies such as Longhorn Car-Truck Rentals, Inc. in it.
I just wanted to share with you that I had a very positive experience renting a car from your agency. Everything was explained to me clearly and it is evident that customer service is stressed with your agency.
Thank you for such a pleasant and seamless experience.
Courteous, friendly, professional staff
Have a superintendent working in Austin and his truck broke down. Was able to quickly locate truck at Longhorn Rentals and the staff was polite, friendly and extremely accommodating.
"I just wanted to share with you that I had a very positive experience renting a car from your agency. Everything was explained to me clearly and it is evident that customer service is stressed with your agency.
Thank you for such a pleasant and seamless experience.
For almost two years now, I have rented a compact or mid size car from Longhorn Rentals for one or more days nearly every week. I have done all my errands, taken my vacations and all of my trips home to see my family in a Longhorn Rentals vehicle. But all good times must come to an end: I bought my own car.
So I think now is a good time to tell you how much I appreciate the way you do business, your terrific inventory and your excellent staff. For months upon months your staff treated me with friendly professionalism, a commitment to services and flexibility in my rental terms whenever life threw a few changes at me.
The vehicles are always clean, and I have never had a mechanical problem of any kind. Although I don’t know your maintenance staff personally, it is clear that they do an exceptional job.
Thanks for everything.
Great Service and NICE Vehicle
I needed to move and had reserved a truck with U-Haul, but when I got to the location (on my moving day) they had nothing for me. I needed a truck fast and called Longhorn Rentals for a pick up. I was very pleased! They were completely accommodating and gave me a great truck at a cheap price! They were also very flexible with the timing and return.
I will ALWAYS use them from now on and recommend them highly! Thanks Longhorn